Rates, Insurance, and FAQs

What insurance do you take?

Christina is in network with:

  • Medical Mutual

  • Mutual Health Services

  • Aetna

  • SummaCare (SCPremier, SCSelect, and Mercy Choice plans)

Stacy and Jen are not in network with insurance. They accept clients that would like to self-pay.

What are your self-pay rates?

Individual Counseling (55 minutes):

  • Initial Session: $120

  • Sessions: $115

Couples & Family Counseling (55 minutes):

  • Initial Session: $135

  • Sessions: $115

Cash, check, and credit card are accepted at the time of each appointment. We accept HSA and FSA cards.

How can I verify my insurance benefits?

Please call the number on the back of your insurance card and ask them the following questions:

  • Do I have benefits for mental health counseling, CPT codes 90791, 90834, and 90837?

  • Do I have a deductible to meet before insurance pays?

  • Do I have a co-pay and/or co-insurance?

  • Is Christina Hoehn-Shackelford with Alma Via Counseling Services LLC (NPI# 1881821361) a covered provider under my plan?

Frequently Asked Questions

  • Christina is contracted with:

    • Medical Mutual of Ohio

    • Mutual Health Services

    • SummaCare (SCPremier, SCSelect, and Mercy Choice plans)

    • Aetna

    NOTE: Christina is not a Medicare provider, thus cannot accept Medicare Advantage plans

    Coverage varies greatly among plans and Christina cannot guarantee that your plan will cover any or all of your sessions.

    It is important to confirm with your insurance company if Christina is in network with your plan (as all plans are different, and not every provider is in network with every plan).

    Stacy and Jen do not currently take insurance and are accepting clients that will pay out of pocket for sessions or clients can submit to their own insurance company for out-of-network benefits.

    Reduced fee “pay what you can” options are available, so contact us if you’d like to learn more!

  • We are unable to accept any Medicare and Medicaid plans. We also are unable to accept any advantage/supplemental plans through commercial insurance companies.

  • Self-pay rates for individual counseling are $120 for the initial assessment session and $115 per 55 minute sessions. Cash, check, and credit card are accepted at the time of each appointment. We also can accept HSA and FSA cards.

    Reduced fee “pay what you can” options are available, so contact us if you’d like to learn more!

  • Even though insurance does help cover the cost of treatment, there are some disadvantages of using insurance to pay for counseling sessions. To begin with, insurance companies require a mental health diagnosis to reimburse for services. This diagnosis becomes permanent on your medical records. This can sometimes harm individuals in the future. This also allows the insurance companies to dictate how treatment is provided, including the length of sessions, the number of sessions, and how often a client can be seen. Some people choose the option of self-pay so that their insurance is not involved in their mental health treatment, which then allows greater flexibility in the amount of sessions and length of sessions, as well as keeping a recorded diagnosis from being in their medical chart.

  • We offer individual, couples, premarital, and family therapy. Each of our three therapists have their own specialty areas and services they offer.

  • Yes, all sessions are confidential and we comply with all HIPPA laws on confidentiality. Any person seeking counseling services has the right of privileged communication, which means that your clinical information is confidential except as allowed by the laws of the State of Ohio. Confidential information will only be released after the client or guardian signs the appropriate “Release of Information” form.

    However, state law and professional ethics require therapists to maintain confidentiality except for the following situations:

    -Suspected past or present abuse or neglect of children, adults, elders, and pets/animals to the authorities, including Child Protection and law enforcement, based on information provided by the client or collateral sources.

    -If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.

  • Sorry, we do NOT complete disability or FMLA paperwork or write ESA letters.

    Julie Stone, RN, MSN,  APRN.CNP., a Board Certified Psychiatric-Mental Health Nurse Practitioner and founder of One Wave At A Time, provides psychiatric evaluations, medication management, ADHD evaluations, Genesight Testing, and more. Julie is conveniently located in our office suite. To learn more about Julie and her services, please visit her website.

  • We do not provide crisis level services. We also do not currently have weekend availability.

    In Crisis Right Now?

    You don't have to face a difficult moment alone.

    If you're experiencing a mental health crisis or need someone to talk to urgently, support is available, even when our therapists are not available. The resources below can connect you with trained crisis professionals at any time of day or night.

    If you or someone else is in immediate danger or needs emergency medical attention, call 911 or go to the nearest emergency department.

    Talk with someone now

    988 Suicide & Crisis Lifeline

    Call or text 988 to speak with a trained crisis counselor, or visit 988lifeline.org to chat online. Support is free, confidential, and available 24 hours a day, 7 days a week. You do not have to be suicidal to reach out.

    Summit County Mental Health Crisis Line

    Call 330-434-9144 for local crisis support, available 24 hours a day.

    Crisis Text Line

    Text HOME to 741741 to connect with a trained crisis counselor by text.

    Psychiatric Emergency Services (PES)

    If you need immediate psychiatric evaluation or in-person crisis support, Psychiatric Emergency Services in Akron is open 24 hours a day, 7 days a week.

    10 Penfield Avenue
    Akron, OH 44310
    Phone: 330-762-6110

    Additional local crisis resources

    • Portage County: Townhall II, 330-678-4357

    • Summit and Portage Counties: Coleman Health Services, 1-877-796-3555

    • Stark County: Coleman Health Services, 330-452-6000

    • Medina County: Alternative Paths, 330-725-9195

    A note from Alma Via Counseling Services

    Our therapists are not available around the clock, and our website contact form and email are not monitored as crisis services. Please do not wait for a response from our practice if you need immediate help.

    We want you to know that even when we are unavailable, you are not without options. Trained professionals are available to listen, offer support, and help you determine what to do next.

    You deserve support when you need it, including outside of your scheduled therapy sessions.